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SDPMSP-15742: Consent from users while saving the OAuth settings will not be required if the admin's consent has been granted in Azure AD.

(Released on: 09 June 2021) Behavior Changes

SDPMSP-16133: Unable to add Charge per Request/Fixed charge contract work logs when the 'Do you want to auto-populate start time in request work log?' option is disabled in the Self-Service Portal settings.

SDPMSP-16125: An exception thrown when executing scheduled reports if the reports were scheduled simultaneously.

SDPMSP-16120: Error in email parsing when the XML response contains the character '&' or '#'.

SDPMSP-16114: Connectivity issues occur after fetching emails from the mailbox via POP/IMAP protocol as the connection with the mailbox is not getting closed properly.

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SDPMSP-16061: Unable to download the metadata.xml file from the SAML configuration page.

SDPMSP-15982: The value of additional cost item is getting added up to the total cost of the work log even after removing them from the work log.

SDPMSP-14417: The edit html button is missing in the reply template editor.

SDPMSP-16129 / 12904 / 10783: Added an option to limit request assignment only to online technicians in the Technician Auto Assign configuration.

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SDPMSP-15517: Integration of Desktop Central MSP is now limited to select accounts in ServiceDesk Plus MSP based on the availability of a valid license for Desktop Central MSP.SDPMSP-16167/CVE-2021-20081: Remote Command Execution vulnerability in custom schedules reported by Chris.

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You can use the PPM path as mentioned - to upgrade RAE instance. Note: You need to upgrade your Remote AE server as older versions are no longer supported. SDPMSP-16085: The use of AE agents for scanning Windows machines is no longer supported. Hence RAE needs to reconfigure to make the scan to work with this SDP MSP installation. SDPMSP-16084: Basic authentication has been replaced with API Key-based authentication for pushing data from a remote server.

Configuring TCP protocols and ciphers are no longer supported.

Removed 'WMI Timeout' and 'Automatic Delta Scan'configurations from scan settings.

However, you can enable/disable the remote control prompt for all machines under Admin > Agent Configuration.

Removed the option to choose machines for remote control prompt.

Removed the 'MAC Address identification during scan' configuration from scan settings.

The script-based scanning used to scan devices outside your domain/network is no longer supported.

Linux and Mac machines should also be scanned using the new Desktop Central agent. WMI scan (used for Windows machines) and SSH/Telnet scan (used for Linux and Mac machines) are no longer supported.AE agents used for scanning Windows machines are replaced with Desktop Central agents.

You can download the compatible Remote AE build here.Д¬hanges due to DC Bundle in RAE installation: All agents need to push data via Remote AE servers only.

With this release, we are replacing the existing AE agent used in Remote Asset Explorer(RAE - Distributed scan) with Desktop Central agent.ДЄgent-based scanning can no longer be initiated directly from ServiceDesk Plus MSP. Once work is done, ManageEngine allows you to draft comprehensive reports using all important help desk metrics.(Released on: 16 July 2021) Announcement on Remote AE Behavior changes Last, but not least, ManageEngine offers remote support, which means that your agents will be able to assist all users regardless of their locations, and modify specifications according to their distinctive working processes. ManageEngine Service Desk is branded as one of the top help desk applications today and the tons of benefits that stem from using their system are more than enough to reveal why many businesses and organizations choose exactly this system for their customer service needs. From ticket management and data archiving to asset tracking and license management, you can be sure that this solution has all the tools you will require. It is designed to help users get complete visibility of IT issues in their workplace and manage them accordingly in the most efficient manner possible.

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It is a comprehensive IT help desk software that combines asset management and help desk functionalities in a single platform.

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You can also FREE download ManageEngine Analytics Plus Overview of ManageEngine ServiceDesk Plus 10 Enterprise Benefits For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. Free Download ManageEngine ServiceDesk Plus 10 Enterprise for Windows it is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service.